Refund Policy
Last updated: 24 May 2026
7-Day Money-Back Guarantee
We stand behind the quality of our products. If you're not satisfied with your purchase for any genuine reason, contact us within 7 days and we'll process a full refund.
✅ Eligible for Refund
- Product not delivered after payment
- Product significantly different from description
- Technical issues preventing download
- Accidental duplicate purchase
- Genuine dissatisfaction (within 7 days)
❌ Not Eligible for Refund
- Change of mind after downloading & using products commercially
- Request made after 7 days of purchase
- Violation of our Terms & Conditions
- Products already resold by the customer
- Buyer's remorse without a genuine issue
How to Request a Refund
To request a refund, email us at movopacks@gmail.com with: (1) Your order ID, (2) The email address used at checkout, (3) A brief reason for your refund request. We aim to respond to all refund requests within 24-48 hours.
Refund Processing Time
Once a refund is approved, the amount will be credited back to your original payment method within 5-7 business days, depending on your bank or payment provider. UPI refunds are typically faster (1-3 business days).
Partial Refunds
In some cases, we may offer a partial refund or store credit as an alternative resolution. We always aim to find a fair solution that works for both parties.
Contact Us
If you have any questions about our refund policy, please don't hesitate to reach out. Email: movopacks@gmail.com | Phone: +91 82678 66279 | Address: MOVO Packs, Bareilly, Uttar Pradesh 243001, India. We're here to help!